Refund policy

Refund Policy

Last Updated: May 10, 2026

Welcome to Shopify store policies for Fatigues & Fedoras / The Femme Syndicate. We want every customer to have a smooth shopping experience. Please review our refund and return policy carefully before placing an order.

Returns

We accept returns on eligible items within 14 days of delivery.

To qualify for a return, items must:

  • Be unworn and unused

  • Be free of stains, odors, or damage

  • Include original tags (if applicable)

  • Be returned in original packaging

Items that do not meet these conditions may be refused.

Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Clearance or discounted items

  • Bodysuits

  • Undergarments

  • Swimwear

  • Accessories

  • Custom or made-to-order products

  • Gift cards

Damaged or Incorrect Orders

If you receive:

  • A damaged item

  • The wrong item

  • A defective product

Please contact us within 3 days of delivery with:

  • Your order number

  • Photos of the issue

  • A brief description

We will work quickly to resolve the problem through:

  • Replacement

  • Store credit

  • Refund (if applicable)

Refund Process

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method

  • Processing time may take 5–10 business days depending on your bank or payment provider

Original shipping charges are non-refundable unless the error was ours.

Exchanges

We currently offer exchanges for:

  • Size issues

  • Defective merchandise

  • Incorrect items

Inventory availability is not guaranteed.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged

  • The wrong item was sent

  • The product is defective

We recommend using a trackable shipping service.

Order Cancellations

Orders may only be canceled within 12 hours of purchase.

Once processing or shipping begins, orders cannot be canceled.

Chargebacks & Fraud Prevention

We reserve the right to deny refunds in cases involving:

  • Fraudulent claims

  • Excessive return activity

  • Worn or altered merchandise

  • Abuse of store policies

Contact Us

For all return or refund inquiries, please contact:

Fatigues & Fedoras / The Femme Syndicate
📧 fatiguesandfedoras@gmail.com
đź“ž 404-429-6323

Important Notes

By purchasing from our store, you agree to the policies outlined above.

We reserve the right to update or modify this policy at any time without prior notice.