Contact information

EU Contact Information & Consumer Rights Policy

Last Updated: May 10, 2026

This policy applies to customers located within the European Union (“EU”) who purchase products from Fatigues & Fedoras, The Femme Syndicate, and affiliated brands operated under F&F Holdings (“Company,” “we,” “our,” or “us”).

We are committed to transparency and compliance with applicable European consumer protection laws.

Business Contact Information

Business Name:
F&F Holdings

Brand Names Operated:

  • Fatigues & Fedoras

  • The Femme Syndicate

Email:
📧 info@roserunners.com

Phone:
📞 +1 (404) 643-3297

Business Location:
Georgia, United States

Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM EST

Consumer Rights for EU Customers

If you are located in the European Union, you may have certain rights under applicable consumer protection laws, including:

  • The right to receive clear pricing and shipping information

  • The right to withdraw from eligible purchases within 14 days

  • The right to request information regarding your personal data

  • The right to contact us regarding disputes or complaints

These rights may vary depending on your country of residence.

Right of Withdrawal (14-Day Cooling-Off Period)

EU customers may request cancellation of eligible orders within 14 calendar days of receiving their goods without providing a reason.

To qualify:

  • Items must be unused and in original condition

  • Customers must notify us in writing before returning products

Certain items may be exempt from withdrawal rights, including:

  • Customized or made-to-order items

  • Hygiene-sensitive products

  • Final sale items

To initiate a withdrawal request, contact:
📧 info@roserunners.com

Return Shipping for EU Orders

Unless the return is due to our error or a defective product:

  • Customers are responsible for return shipping costs

  • Original shipping fees may not be refundable

We recommend using tracked shipping for all returns.

Online Dispute Resolution (EU)

European consumers may access the European Commission’s Online Dispute Resolution platform here:

EU Online Dispute Resolution Platform

We are not obligated to participate in alternative dispute resolution proceedings unless required by law.

Data Protection & Privacy

We process customer information in accordance with applicable privacy laws and our Privacy Policy.

Information collected may include:

  • Name

  • Shipping address

  • Billing information

  • Contact details

  • Order history

We do not sell customer personal information to third parties.

Customs, Duties & Import Taxes

EU customers are responsible for:

  • Import duties

  • VAT

  • Customs processing fees

  • Other country-specific charges

These charges are not included in product pricing unless explicitly stated.

Policy Updates

We reserve the right to update this policy at any time to reflect operational, legal, or regulatory changes.

Continued use of our services constitutes acceptance of updated terms.

Contact Us

For all EU-related customer service inquiries, please contact:

F&F Holdings
📧 fatiguesandfedoras@gmail.com
📞 +1 (404) 429-6323